Is your company proactive or reactive when it comes to problem solving? The answer to this question can help you determine whether you are better suited for break fix services or managed services. Break fix services are reactive; your server crashes, you contact your IT company, and they bill you for that specific service. This approach might seem appealing, but with break fix services you are already behind the curve and fixes are not guaranteed to happen immediately. In regards to the server example, what if your IT firm needs two days to resolve the problem? Even 48 hours without computer access can lead to a variety of issues. Another major challenge with break fixed services is that in the end you have the potential to be hit with significant and unexpected costs depending on the severity of the issue. Studies show 3 out of 5 small business will experience network down time which can end up costing anywhere between $9,000 and $60,000 on average for repairs and restoration. Problems like this can be avoided with a managed IT service.
With a managed service you get to have a consistent predictable monthly bill with no surprise charges. A managed service catches the virus that will cause your computer to crash days before it will happen so you can avoid disruption to your workflow. We can provide consistent tech support with our managed services by catching issues before they adversely impact your business, giving both you and your business peace of mind. If you don’t like surprise bills, want to solve your issues before they become problems, and prefer speedy service then managed services might be the right choice for you.