C A P I T O L T E C H N O L O G Y

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What are Managed IT Services?

Managed services are the preferred way modern businesses protect their IT systems from cyberthreats. Managed services typically include around-the-clock cyberthreat monitoring and prevention, after-hours security patching and updates, user and device management, and data storage and maintenance solutions. Beyond that, most MSPs provide additional services, such as on-site support, business continuity, or software licensing management, but all MSPs are different. It’s best to ask every MSP what they offer.

Can Managed Services save me money?

Absolutely! There are many ways outsourcing your IT to a managed services provider can save you money. Here are some of the ways:

Consistent Monthly Billing
When you know what you’re paying up front, it becomes that much easier to budget. No need to worry about hidden or surprise fees!

Protection Against Malware, Viruses, and Cyberattacks
Cyberthreats are everywhere, and if one hits your business, remedying the damage is expensive. With managed services, you’re protected against these threats, minimizing the chance that an attack will cause downtime and costly clean-up efforts.

Proactive IT Services 
The best way to deal with potential IT issues is to prevent them from happening in the first place. Proactively addressing potential problems is one of the main goals of managed services.

What's the difference between Managed Services and "break/fix" services?

The main difference between managed services and break/fix services is that managed services are, by nature, proactive, and break/fix services are reactive. Managed services help prevent IT issues from ever occurring in the first place. Break/fix services, however, are provided once the problem has already occurred and the damage has been done. It’s way more expensive and complicated to address an issue after it has caused damage and downtime, which is why managed services focus on prevention.

What areas do you service?

Well, where is your office? While most of our clients are in the DC/Maryland/Northern Virginia area, we have clients across the country and will happily travel to help you accomplish your IT goals no matter where you call home.

What if I have an issue on a weekend or a holiday?

We do our best to respond to issues no matter what time or day of the week it is. If you have an issue on a Saturday or a holiday, odds are you’ll hear from us pretty promptly!

What can you do for work-from-home employees?

We have lots of cool features and services for work-from-home employees. Contact us to learn more!

Do I have to sign a contract?

Our managed services are typically based on one-year agreements, but we do make exceptions under certain circumstances. We evaluate these circumstances and reach a decision on a case-by-case basis.

Are there upfront costs?

There are typically some upfront onboarding costs. The initial effort to get you up and running with our services usually involves purchasing equipment, upgrading computers, and a weekend rush to get everything running up to speed. The costs vary depending on your company’s unique situation, so drop us a line if you’d like more information.

Can an outsourced help desk really benefit my business?

Guaranteed. When you try to solve IT issues internally, it usually involves taking an employee off an operational task to devote time to fixing the problem instead of doing the job he or she was hired to do. When you outsource help desk services, there’s no more interrupting your own employees to do something they’re probably not trained to do in the first place! Plus, our services include unlimited support requests, so there’s no added cost for using us as much as you need.

How big is Capitol Technology?

We’re a small but dedicated crew of IT gurus. We’ve been doing this long enough that we know our stuff and can get issues handled just as quickly, if not faster, than some of the bigger firms out there.

Who will handle my IT questions?

We’re a tight-knit team, and we all pitch in! At Capitol Technology, we make sure everyone is constantly monitoring our systems for IT questions. Whoever is available to help, will help, no matter where they are on the totem pole.